What our guarantee covers
- Orders cancelled before work begins qualify for a full refund.
- If we cannot assign a suitable writer, we refund the order in full.
- Significant deviations from the agreed brief make you eligible for partial or full reimbursement.
Quality assurance built in
Each order passes through plagiarism checks, brief compliance reviews, and formatting audits. Revision requests are prioritised and free during the review window.
How to request support
- Contact us via live chat, dashboard ticket, or email within the revision period.
- Outline the issue and share supporting materials such as assessor feedback or annotated briefs.
- We'll propose revisions, replacements, or refunds depending on the situation.
Timelines
Updates are typically provided within 24 hours. Approved refunds are processed within 7–10 business days via your original payment method.
Need help right away? Email support@academicpro.com and our success team will respond promptly.